Mission Statement
CBE is dedicated to leading the ARM industry by focusing on compliance and innovation. With these obligations in mind, we also aim to drive positive changes in collections through engaging consumer interactions, advanced technology, and a committed, ethical team that delivers results. We believe these commitments will collectively improve our customers’ experiences.
Our company milestones not only chronicle our history, but weave a story of growth, innovation, and steadfast commitment to our mission. This narrative inspires and reassures our customers, investors, and new team members alike, showcasing our ongoing dedication to excellence and forward momentum.
Founded
Global Locations
%
Women in Leadership
%
Workforce Growth in 2023
Guiding our Company:
Meet the Executive Leadership Team
Meet our esteemed executive leadership team, a group of visionary professionals dedicated to steering our organization towards new heights. These individuals are at the forefront of our innovation and operational excellence, bringing with them a rich history of success and expertise to CBE Group.
Tom Penaluna
Chairman
Erica Parks
President & CEO
Nick Michael
Chief Risk Officer
Alex Reed
Chief Operating Officer
Dr. Albert E. Smothers
Chief People Officer
Melissa Bechtel
Chief Financial Officer
Craig Cappelle
Chief Information Officer
Rachel Rybicki
Chief Client Success Officer
Meet our Senior Leadership Team
Meet our senior leadership team, a dedicated group of leaders who are instrumental in shaping CBE Group’s future through strategic decision-making and exemplary guidance. With a focus on cultivating talent and driving efficiency, they empower our teams to achieve exceptional performance and sustainable growth.
Brian Massey
Senior Vice President,
Operations
Jeff Stewart
Vice President, Analytics and Call Center Communications
Kristen Rowles
Vice President, Organizational Development and Training
Misty Reinard
Director, Client Relationship
Energizing Inclusivity for Long-Term Progress
As an organization that has built its success on “doing the right thing,” we diligently foster an inclusive and equitable workforce across every department, process, and decision. It’s an integrally woven part of our culture.
We have created internal systems and policies that support inclusivity and belonging, including an Inclusion Advisory Committee, a structured framework for equity and inclusion, employee resource groups, and recognition of cultural holidays.
Leading the Charge
At CBE, we are proud to be led by a visionary CEO. Her leadership embodies our commitment to inclusivity, innovation, and progress, creating a culture that directly benefits our clients. Parks’s guidance has been instrumental in shaping an environment where forward-thinking leadership thrives, setting a powerful example within the industry and showcasing the positive impact of strong leadership at all levels of management.
Looking for a place where your skills can thrive? Explore a world of opportunity with us! Visit our Careers page to discover the various positions available, learn about our culture, and find out how you can contribute to our success. Come be a part of our growing team – your future awaits!
Partner with Us
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