by Jordan Mulford | Apr 30, 2025 | Blog
Are Consumers Holding Back or Powering Through? With headlines bouncing between inflation fears and spending spikes, many are left wondering: is the economy really up or down? Modest Growth, Strategic Spending A recent report from Bank of America shows that,...
by Jordan Mulford | Mar 26, 2025 | Blog
Financial stress is taking a toll on customers, so much so that many are actively avoiding dealing with their finances altogether. 1 in 4 Consumers Are Avoiding Their Finances According to a recent survey, nearly 1 in 4 consumers have been actively avoiding...
by Jordan Mulford | Feb 26, 2025 | Blog
While the customer service experience is an important element for any business, it’s particularly key for collections agencies, whose reputations and success rest on the positive experiences their collections associates provide to customers. FICO’s recent 2024 Bank...
by Jordan Mulford | Jan 29, 2025 | Healthcare
Will collections agencies soon be banned from reporting consumers’ medical debt to credit bureaus? That is a question currently under consideration by the U.S. court system as two similar lawsuits take issue with the Consumer Finance Protection Bureau’s new rule set...
by Jordan Mulford | Apr 9, 2024 | Education
In the ever-evolving landscape of healthcare, revenue cycle management (RCM) plays a pivotal role in maintaining financial stability and ensuring that healthcare providers can continue to offer exceptional patient care. Traditionally, RCM processes have been primarily...
