Financial Services Debt Recovery Services
CBE Group offers expert financial services debt recovery solutions, optimizing revenue cycle management and enhancing customer engagement with compliance-driven practices.
Customized Financial
Recovery Solutions
Your financial institution thrives on lending, yet no matter the economic conditions some borrowers will inevitably fall into delinquency. Whether dealing with mortgages, credit cards, or personal loans, it’s essential to partner with someone you trust.
With nine decades of experience, CBE Group’s first- and third-party collection services are crafted to maximize your revenue and reduce risk in the financial services sector. Our specialized financial services division delivers targeted solutions to identify “at-risk” customers, reduce account delinquencies, and enhance debt recoveries, thereby improving your overall business performance.
We provide an exceptional user experience, offering innovative options for customers to make payments, access statements, engage with virtual agents, or connect with live recovery specialists. We aim to enhance user engagement while maximizing recovery outcomes.
Golden Rule Approach
“Treat others as you want to be treated.” It’s a simple statement that guides our engagement with your customers from the first touchpoint and beyond.
Credibility Assurance
Heightened customer engagement with optimized recoveries begins with establishing trust and rapport with your patients.
Flexible Solutions
Capabilities include Primary and Secondary collections coupled with the flexibility to communicate via email and text, even for aged accounts.
Personal Touch
The consumer experience matters—whether it’s customer service or collections—and we maximize collection results without sacrificing integrity.
Upholding the Highest Standards of Compliance
Our compliance framework is meticulously designed to meet rigorous requirements such as the Consumer Financial Protection Bureau (CFPB) and the Fair Debt Collection Practices Act (FDCPA). We ensure that all of our collections practices are not only effective, but strictly adhere to legal and ethical guidelines.
Our team continuously monitors and updates our procedures to align with the latest regulatory changes and industry best practices, providing our clients with the assurance that their reputations, like their revenues, are being safeguarded.
Enhancing Your Financial Outcomes
Partner with us to improve your financial outcomes and customer satisfaction. With our effective debt recovery solutions, your institution can minimize risk and maximize revenue. Let us help you navigate the complexities of debt collection with professionalism and precision. By choosing CBE Group as a partner, you ensure that your financial operations are supported by a team of dedicated professionals dedicated to excellence.
Our Communication Channels
At CBE Group, we prioritize clear and effective communication with your customers through various channels tailored to meet diverse needs and preferences.
SMS
Client Apps
Phone
Social Media
What We Offer
streamline your payments
First-Party Collections
CBE acts as your customer service partner, handling billing inquiries and facilitating payments while maintaining high customer satisfaction. We utilize advanced call center technology and best practices to ensure seamless customer interactions and efficient service.
maxmize debt recovery
Third-Party Collections
CBE’s third-party collections employ sophisticated work strategies, state-of-the-art technology, and advanced skip tracing to optimize debt recovery. We aim for quick, effective results that uphold your company’s reputation and maintain customer trust.
secure early intervention
Pre-Collect
By intervening early in the delinquency cycle, we help our clients recover debts promptly while preserving customer relationships. Our team of experts utilizes proven strategies to ensure high recovery rates and customer satisfaction from the get-go.
Industry Insights
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Partner with Us
Ready to transform your financial operations with industry-leading accounts receivable management solutions? Reach out to us today to explore how our debt recovery services can drive tangible results for your business.
