by Annie Fritz | Mar 25, 2026 | Blog
We all know how frustrating it can be to deal with companies whose complex requirements and convoluted customer service leave something to be desired, overloading the average customer with extra paperwork, fees, long customer service holds, and even spam...
by Annie Fritz | Jan 29, 2026 | Blog
Sometimes the customer experience can take a backseat to revenue generation. However, according to a new report, healthcare industry finance leaders have begun prioritizing the patient experience in order to retain happy customers and generate more revenue. ...
by Annie Fritz | Dec 22, 2025 | Blog
It’s the holiday season – and this year’s record spending makes it a happy holiday for businesses. But paying for it all is another story, so it’s important that shoppers be smart amidst the current “Buy Now, Pay Later” craze. Holiday Spending Is Up According...
by Annie Fritz | Nov 25, 2025 | Blog
Due to recent data breaches in our industry, CBE Group wants to share our approach to data safety and security. While we know that data breaches can happen in any industry, with more sophisticated tools making hackers’ jobs easier than ever, we also understand the...
by Annie Fritz | Sep 26, 2025 | Blog
As AI makes waves in the workplace, it’s undeniable that this new technology is having an effect on employees’ roles and overall employment levels. But how is it affecting those newest to the job market? Stanford Report on AI and Employment A recent report from...
