Government Debt Recovery Services
We offer specialized government debt recovery services, enhancing public sector efficiency for federal and state departments.
A Trusted Federal Partner Through GSA MAS
CBE Group delivers secure, people-first customer experience programs that meet federal expectations for performance and compliance. We are approved under the GSA Multiple Award Schedule, giving agencies a fast and simplified way to partner with us.
Why GSA MAS Matters
Direct award pathway
Compliance and security rigor already evaluated
Reduced acquisition timelines
Streamlined onboarding and vendor management
With our MAS contract in place, agencies can start faster, scale confidently, and rely on a partner built for the highest standards of government care.
Leading the Way in
Government Accounts
Receivable
No one knows debt recovery in government like we do. CBE Group has extensive experience and the capacity to serve large contracts from federal departments seeking proven recovery solutions. Our approach combines technology with tailored solutions to maximize debt recovery while maintaining integrity and public trust. We have positively impacted numerous federal and state departments by implementing efficient recovery processes that boost revenue and support government operations.
A Clear #1 for State and Federal Government Contracts
How do you become the top-performing agency for the three largest government contracts? Scalability, consistency, and industry expertise. From smaller state governments to serving the largest contracts in the federal government, CBE Group has the capabilities, flexibility, and know-how to complete any job at a higher level than other collections agencies.
We provide an exceptional user experience, offering innovative options for customers to make payments, access statements, engage with virtual agents, or connect with live recovery specialists. We aim to enhance user engagement while maximizing recovery outcomes.
Golden Rule Approach
“Treat others as you want to be treated.” It’s a simple statement that guides our engagement with your customers from the first touchpoint and beyond.
Credibility Assurance
Heightened customer engagement with optimized recoveries begins with establishing trust and rapport with your patients.
Flexible Solutions
Capabilities include Primary and Secondary collections coupled with the flexibility to communicate via email and text, even for aged accounts.
Personal Touch
The consumer experience matters—whether it’s customer service or collections—and we maximize collection results without sacrificing integrity.
Ensuring Excellence in Compliance & Security for Government and Tax Services
At CBE Group, we recognize the critical importance of compliance and security, especially when dealing with government and tax requirements. Our commitment to upholding the highest standards is demonstrated through our rigorous adherence to IRS regulations and protocols. We understand that managing sensitive information with firm discretion is not just a requirement, but a necessity to maintain trust and integrity in our operations.
To ensure we meet and exceed these standards, CBE Group uses a robust compliance framework specifically designed for government and tax-related services. This framework is continually evolving to reflect the latest federal and state regulations and best practices in data protection and privacy.
Our Communication Channels
At CBE Group, we prioritize clear and effective communication with your customers through various channels tailored to meet diverse needs and preferences.
SMS
Client Apps
Phone
Social Media
What We Offer
streamline your payments
First-Party Collections
CBE acts as your customer service partner, handling billing inquiries and facilitating payments while maintaining high customer satisfaction. We utilize advanced call center technology and best practices to ensure seamless customer interactions and efficient service.
maximize debt recovery
Third-Party Collections
CBE’s third-party collections employ sophisticated work strategies, state-of-the-art technology, and advanced skip tracing to optimize debt recovery. We aim for quick, effective results that uphold your company’s reputation and maintain customer trust.
secure early intervention
Pre-Disconnect & Post Charge-Off Recovery
By intervening early in the delinquency cycle, we help our clients recover debts promptly while preserving customer relationships. Our team of experts utilizes proven strategies to ensure high recovery rates and customer satisfaction.
Industry Insights
The Importance of Data Security to CBE Group
Due to recent data breaches in our industry, CBE Group wants to share our approach to data safety and security. While we know that data breaches can happen in any industry, with more sophisticated tools making hackers’ jobs easier than ever, we also understand the...
AI’s Impact on Early-Career Workers: Why Responsible Adoption Matters
As AI makes waves in the workplace, it’s undeniable that this new technology is having an effect on employees’ roles and overall employment levels. But how is it affecting those newest to the job market? Stanford Report on AI and Employment A recent report from...
Americans with Debt More Trusting of Collection Agencies, Interested in Paying Debt
Considering the current economic ups and downs, it’s natural to wonder how Americans feel about their outstanding debt and the agencies that collect it. According to Encore Capital Group’s 2025 Economic Freedom Study, which studied adults in both the US and UK,...
Partner with Us
Ready to transform your financial operations with industry-leading accounts receivable management solutions? Reach out to us today to explore how our debt recovery services can drive tangible results for your business.
