Retail Debt Recovery Services
CBE Group provides specialized retail debt recovery services, combining advanced technology with strategic communication to enhance revenue recovery and customer retention.
Maximizing Recovery While
Preserving Customer
Maintaining a positive customer relationship in the competitive retail landscape is as crucial as achieving financial results. At CBE Group, we offer specialized collections services tailored to the unique needs of the retail sector. Our approach combines advanced technology with strategic communication to manage and recover debts effectively while balancing vigorous collection efforts and preserving customer relationships.
We provide an exceptional user experience, offering innovative options for customers to make payments, access statements, engage with virtual agents, or connect with live recovery specialists. We aim to enhance user engagement while maximizing recovery outcomes.
Golden Rule Approach
“Treat others as you want to be treated.” It’s a simple statement that guides our engagement with your customers from the first touchpoint and beyond.
Credibility Assurance
Heightened customer engagement with optimized recoveries begins with establishing trust and rapport with your patients.
Flexible Solutions
Capabilities include Primary and Secondary collections coupled with the flexibility to communicate via email and text, even for aged accounts.
Personal Touch
The consumer experience matters—whether it’s customer service or collections—and we maximize collection results without sacrificing integrity.
Our Communication Channels
At CBE Group, we prioritize clear and effective communication with your customers through various channels tailored to meet diverse needs and preferences.
SMS
Client Apps
Phone
Social Media
Strategic, Customer-Centric Collection Approaches
Understanding that every customer interaction reflects on your brand, we employ strategic, non-aggressive collection techniques designed to preserve customer goodwill. Our professional team is trained in compassionate communication and negotiation tactics that respect the customer’s situation, thereby enhancing the likelihood of debt recovery without alienating your customers. This approach not only improves recovery rates, but supports your efforts to retain customers in the long run.
Upholding the Highest Standards of Compliance
Our compliance framework is meticulously designed to meet rigorous requirements such as the Consumer Financial Protection Bureau (CFPB) and the Fair Debt Collection Practices Act (FDCPA). We ensure that all of our collections practices are effective and strictly adhere to legal and ethical guidelines. Our team continuously monitors and updates our procedures to align with the latest regulatory changes and industry best practices, providing our clients with the assurance that their reputations, like their revenues, are being safeguarded.
What We Offer
streamline your payments
First-Party Collections
CBE acts as your customer service partner, handling billing inquiries and facilitating payments while maintaining high customer satisfaction. We utilize advanced call center technology and best practices to ensure seamless customer interactions and service delivery.
maximize debt recovery
Third-Party Collections
CBE’s third-party collections employ sophisticated work strategies, state-of-the-art technology, and advanced skip tracing to optimize debt recovery. We aim for quick, effective results that uphold your company’s reputation and maintain customer trust.
secure early intervention
Pre-Collect
By intervening early in the delinquency cycle, we help our clients recover debts promptly while preserving customer relationships. Our team of experts utilizes proven strategies to ensure high recovery rates and customer satisfaction from the get-go.
Industry Insights
The Value of a Positive Customer Service Experience
While the customer service experience is an important element for any business, it’s particularly key for collections agencies, whose reputations and success rest on the positive experiences their collections associates provide to customers. FICO’s recent 2024 Bank...
Will Medical Debt No Longer be Reportable to Consumer Credit Reporting Bureaus?
Will collections agencies soon be banned from reporting consumers’ medical debt to credit bureaus? That is a question currently under consideration by the U.S. court system as two similar lawsuits take issue with the Consumer Finance Protection Bureau’s new rule set...
The Balance of Automation and Human Touch in Effective RCM
In the ever-evolving landscape of healthcare, revenue cycle management (RCM) plays a pivotal role in maintaining financial stability and ensuring that healthcare providers can continue to offer exceptional patient care. Traditionally, RCM processes have been primarily...
Partner with Us
Ready to transform your financial operations with industry-leading accounts receivable management solutions? Reach out to us today to explore how our debt recovery services can drive tangible results for your business.
