Telecommunications Debt Recovery Services
Driving success through tailored telecommunications debt recovery strategies
Reshaping Debt Collection
For the Telecom Industry
We recognize that in an industry driven by cutting-edge technology and fierce competition, it pays to partner with an agency that leads rather than follows. Our proactive approach involves not just following industry best practices, but also setting new standards in debt recovery. We train our teams extensively in specific telecom-related financial nuances and customer service excellence to handle every account with professionalism and empathy.
Our first- and third-party collections solutions focus on getting quick results while maintaining your company’s reputation with your customers. Our expertise in telecom collections means we understand the unique challenges you face, enabling us to effectively recover outstanding debts while minimizing disruption to your services.
We provide an exceptional user experience, offering innovative options for customers to make payments, access statements, engage with virtual agents, or connect with live recovery specialists. We aim to enhance user engagement while maximizing recovery outcomes.
Golden Rule Approach
“Treat others as you want to be treated.” It’s a simple statement that guides our engagement with your customers from the first touchpoint and beyond.
Credibility Assurance
Heightened customer engagement with optimized recoveries begins with establishing trust and rapport with your patients.
Flexible Solutions
Capabilities include Primary and Secondary collections coupled with the flexibility to communicate via email and text, even for aged accounts.
Personal Touch
The consumer experience matters—whether it’s customer service or collections—and we maximize collection results without sacrificing integrity.
Maximizing Outcomes Through Strategic Innovation
By combining our deep industry knowledge with innovative accounts receivable solutions, we are reshaping how debt recovery is handled in the telecom sector. We focus on creating tailored solutions that are not only effective in managing delinquencies but also align with the high standards of customer service expected in the industry. Our commitment to innovation and excellence ensures that we not only meet but exceed the expectations of our clients, helping them maintain their competitive advantage and enhance customer satisfaction.
CBE Group consistently passes audits, certifications, and licensing required by our clients for security.
- State licensing
- PCI DSS Certification
- ISO 27002
- National Institute of Standards and Technology (NIST)
Our Communication Channels
At CBE Group, we prioritize clear and effective communication with your customers through various channels tailored to meet diverse needs and preferences.
SMS
Client Apps
Phone
Social Media
What We Offer
Streamline your payments
First-Party Collections
CBE acts as your customer service partner, handling billing inquiries and facilitating payments while maintaining high customer satisfaction. We utilize advanced call center technology and best practices to ensure seamless customer interactions and efficient service.
maximize debt recovery
Third-Party Collections
CBE’s third-party collections employ sophisticated work strategies, state-of-the-art technology, and advanced skip tracing to optimize debt recovery. We aim for quick, effective results that uphold your company’s reputation and maintain customer trust.
secure early intervention
Pre-Collect
By intervening early in the delinquency cycle, we help our clients recover debts promptly while preserving customer relationships. Our team of experts utilizes proven strategies to ensure high recovery rates and customer satisfaction from the get-go.
Industry Insights
CBE Group Attains Accreditation
CBE Group, a leading provider of receivables management services, is pleased to announce its achievement as the inaugural accredited partner of DebtNext’s dPlat Partner Accreditation Program. This milestone underscores CBE’s commitment to excellence in integration,...
Partner with Us
Ready to transform your financial operations with industry-leading accounts receivable management solutions? Reach out to us today to explore how our debt recovery services can drive tangible results for your business.
