Utility Debt Recovery Services
CBE Group provides tailored utility debt recovery and customer retention services, optimizing revenue recovery and minimizing risk with advanced technology and compliance.
Revenue Recovery &
Risk Management through
Specialized Collections
Services
CBE Group’s tailored first- and third- party collections services are designed to optimize your revenue and minimize risk. Our specialized Utility division provides bespoke solutions to pinpoint “at-risk” customers, decrease customer turnover, and boost recoveries, enhancing your business operations.
We provide an exceptional user experience, offering innovative options for customers to make payments, access statements, engage with virtual agents, or connect with live recovery specialists. We aim to enhance user engagement while maximizing recovery outcomes.
Golden Rule Approach
“Treat others as you want to be treated.” It’s a simple statement that guides our engagement with your customers from the first touchpoint and beyond.
Credibility Assurance
Heightened customer engagement with optimized recoveries begins with establishing trust and rapport with your patients.
Flexible Solutions
Capabilities include Primary and Secondary collections coupled with the flexibility to communicate via email and text, even for aged accounts.
Personal Touch
The consumer experience matters—whether it’s customer service or collections—and we maximize collection results without sacrificing integrity.
Upholding the Highest Standards of Compliance
Our compliance framework is meticulously designed to meet rigorous requirements such as the Consumer Financial Protection Bureau (CFPB) and the Fair Debt Collection Practices Act (FDCPA). We ensure that all of our collections practices are not only effective, but strictly adhere to legal and ethical guidelines.
Our team continuously monitors and updates our procedures to align with the latest regulatory changes and industry best practices, providing our clients with the assurance that their reputations, like their revenues, are being safeguarded.
Efficient and Empathetic Solutions for the Utilities Industry
Our first- and third-party recovery solutions are backed by powerful tools and analytics to optimize collections quickly without compromising your customer relations. CBE’s comprehensive approach includes continuous innovation in technology and consumer interaction strategies to drive success in the utilities sector.
Our Communication Channels
At CBE Group, we prioritize clear and effective communication with your customers through various channels tailored to meet diverse needs and preferences.
SMS
Client Apps
Phone
Social Media
What We Offer
streamline your payments
First-Party
Collections
CBE acts as your customer service partner, handling billing inquiries and facilitating payments while maintaining high customer satisfaction. We utilize advanced call center technology and best practices to ensure seamless customer interactions and efficient service.
maximize debt recovery
Third-Party
Collections
CBE’s third-party collections employ sophisticated work strategies, state-of-the-art technology, and advanced skip tracing to optimize debt recovery. We aim for quick, effective results that uphold your company’s reputation and maintain customer trust.
secure early intervention
Pre-Disconnect & Post Charge-Off Recovery
CBE specializes in managing customer accounts before disconnection and after debts are written off, reducing churn. Our time-tested strategies engage at-risk customers early, using innovative technology and empathetic communication to enhance recoveries.
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Partner with Us
Ready to transform your financial operations with industry-leading accounts receivable management solutions? Reach out to us today to explore how our debt recovery services can drive tangible results for your business.
