Healthcare and Medical Debt Recovery Services
CBE Group specializes in healthcare debt recovery and patient engagement, providing advanced solutions to enhance revenue cycle management and patient satisfaction.
Revolutionizing the
Patient Journey
The CBE Group is where patient satisfaction and efficient debt recovery converge. Through innovative technologies and personalized approaches, we empower patients to navigate their financial obligations effortlessly while ensuring optimal recovery results for our clients.
Our strategic approach to bad debt collection combines detailed work strategies, advanced analytics resources, and industry-leading skip trace resources to optimize the collection process and lower your bad debt portfolio. Our technological savvy combined with fair, honest, and respectful treatment of patients is why we’ve been a provider of choice in medical debt collections since the 1940s.
Ensuring Integrity in Every Action
We provide an exceptional user experience, offering innovative options for patients to make payments, access statements, engage with virtual agents, or connect with live recovery specialists. We aim to enhance patient engagement while maximizing recovery outcomes.
Golden Rule Approach
“Treat others as you want to be treated.” It’s a simple statement that guides our engagement with your customers from the first touchpoint and beyond.
Credibility Assurance
Heightened patient engagement with optimized recoveries begins with establishing trust and rapport with your patients.
Flexible Solutions
Capabilities include Primary and Secondary collections coupled with the flexibility to communicate via email and text, even for aged accounts.
Personal Touch
The consumer experience matters—whether it’s customer service or collections—and we maximize collection results without sacrificing integrity.
Upstream Solutions to Avoid Bad Debt
Early-Out Self-Pay Collections
We utilize our customized processes and advanced technology to take a strategic approach to billing. We work as an extension of your business office, contacting patients and guarantors early in the A/R process to bill, collect, and follow up to improve revenue recovery.
Payment Monitoring
We monitor and manage the communication after a repayment plan has been set up to ensure patients stay on schedule and the revenue cycle remains on track. We employ proactive measures to address issues promptly, facilitating smooth communication and timely resolution of any concerns that may arise.
Insurance Follow-Up
Our dedicated medical insurance recovery team works well with insurance companies, utilizing our solid relationships to dramatically decrease payment processing efforts. Unpaid claims are diligently tracked to ensure quicker billing and resubmissions for our clients.
Our Communication Channels
At CBE Group, we prioritize clear and effective communication with your customers through various channels tailored to meet diverse needs and preferences.
SMS
Client Apps
Phone
Social Media
We Live and Breathe Healthcare
Not only do we have a dedicated team for Healthcare, but we continue to immerse ourselves in the healthcare industry by staying active with associations while attending and speaking at industry events. As members of various healthcare and collection & credit industry organizations, we stay informed and connected.
AAHAM
American Association of Healthcare Administrative Management
hfma
Healthcare Financial Management Association
ACA INTERNATIONAL
The Association of Credit and Collection Professionals
Industry Insights
The Balance of Automation and Human Touch in Effective RCM
In the ever-evolving landscape of healthcare, revenue cycle management (RCM) plays a pivotal role in maintaining financial stability and ensuring that healthcare providers can continue to offer exceptional patient care. Traditionally, RCM processes have been primarily...
A Smart Move with Your Tax Return: CBE Group’s guide to Debt Repayment
As the tax season approaches, many anticipate the arrival of their tax return with plans for how to spend it. At CBE Group, we understand the excitement that comes with this annual financial boost. However, we also see a prime opportunity for a strategic financial...
Benefits of Consumer Credit Score Monitoring
While it’s common knowledge that good credit scores allow consumers to purchase the cars and homes they need at interest rates they can afford, only recently have consumers begun personally monitoring their credit scores. Access to this knowledge has given consumers...
Partner With Us
Ready to transform your business with solutions that deliver? Contact us today to learn more about our services and how we can help you achieve your goals.
